Monday through Friday, from 9 am to 5 pm (EST
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Orders & Shipping
1. How can I place an order?
You can place an order directly through our website by selecting your desired items and adding them to your cart. When you’re ready to complete your purchase, proceed to checkout and follow the prompts to finalize your order.
2. When will my order ship?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking details once your order has shipped.
3. What shipping options do you offer?
We are currently offering free shipping through our Standard Shipping Promotion within the U.S.
If you would like expedited shipping, please contact us at cs@johnmeyerofnorwich.com — we’ll be happy to arrange it for you for an additional fee.
4. Do you offer international shipping?
We are not currently offering international shipping. However, we are working on expanding our services and will begin with select countries in the near future.
Returns & Exchanges
1. What is your return policy?
We accept returns within 21days of the shipment date or exchange, as long as items are in original condition with tags attached.
2. How do I start a return?
To initiate a return, please click here with your order number. A return label will be generated for U.S. orders, and you’ll receive instructions for completing the return process.
3. Is there a fee for returns?
A 5% restocking fee will be deducted from your refund amount. This fee helps cover the cost of processing the return.
4. Can I exchange an item?
We currently don’t offer direct exchanges. If you need a different size, please initiate a return and place a new order for the desired item.
Product Information
1. Where are your products made?
Our collections are crafted with care using premium fabrics, primarily sourced from the finest Italian mills, while select materials may come from other trusted suppliers to ensure the highest standards of quality and elegance.
2. What materials are used in John Meyer of Norwich garments?
We prioritize high-quality, durable fabrics such as wool, tweed, and other natural fibers that bring comfort, style, and longevity to each piece.
3. How do I care for my John Meyer of Norwich pieces?
We recommend professional dry cleaning for our garments to maintain their quality and longevity.
Account & Payments
1. Do I need to create an account to place an order?
No, you may checkout as a guest. However, creating an account allows you to track your orders and view your purchase history easily.
2. What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay. For any issues with payment, please contact our customer service team.
3. Can I cancel or modify my order?
You can cancel or modify your order as long as it has not yet been fulfilled.
After fulfillment or shipment, we may no longer be able to make changes.
Please contact our customer service promptly if you need help.
STILL HAVE ANY QUESTIONS?
If you have additional questions or need further assistance, please reach out to our customer support team at
We’re here to help you Monday through Friday, from 9 am to 5 pm (EST).