Monday through Friday, from 9 am to 5 pm (EST
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Orders & Shipping
1. How can I place an order?
You can place an order directly through our website by selecting your desired items and adding them to your cart. When you’re ready to complete your purchase, proceed to checkout and follow the prompts to finalize your order.
2. When will my order ship?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking details once your order has shipped.
3. What shipping options do you offer?
We offer standard and expedited shipping options within the U.S. You can select your preferred method at checkout.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary by location.
Returns & Exchanges
1. What is your return policy?
We accept returns within 30 days of the shipment date for a full refund or exchange, as long as items are in original condition with tags attached. Please note that final sale items are not eligible for returns.
2. How do I start a return?
To initiate a return, please click here with your order number. A return label will be generated for U.S. orders, and you’ll receive instructions for completing the return process.
3. Is there a fee for returns?
A $15 restocking fee will be deducted from your refund amount. This fee helps cover the cost of processing the return.
4. Can I exchange an item?
We currently don’t offer direct exchanges. If you need a different size, please initiate a return and place a new order for the desired item.
Product Information
1. Where are your products made?
Our collections are crafted with care using premium fabrics sourced from the finest Italian mills, ensuring both quality and elegance.
2. What materials are used in John Meyer of Norwich garments?
We prioritize high-quality, durable fabrics such as wool, tweed, and other natural fibers that bring comfort, style, and longevity to each piece.
3. How do I care for my John Meyer of Norwich pieces?
We recommend professional dry cleaning for our garments to maintain their quality and longevity.
Account & Payments
1. Do I need to create an account to place an order?
No, you may checkout as a guest. However, creating an account allows you to track your orders and view your purchase history easily.
2. What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay. For any issues with payment, please contact our customer service team.
3. Can I cancel or modify my order?
We recommend professional dry cleaning for our garments to maintain their quality and longevity.
STILL HAVE ANY QUESTIONS?
If you have additional questions or need further assistance, please reach out to our customer support team at
We’re here to help you Monday through Friday, from 9 am to 5 pm (EST).